Consilium UniAgent for SFDC ServiceCloudVoice
Consilium UniAgent for SFDC ServiceCloudVoice
UniAgent™ (CTI Connector) provides contact center agents with an intelligent single-screen interface that merges contact center platform functionality into multiple compatible CRM products.
UniAgent™ (CTI Connector) provides contact center agents with an intelligent single-screen interface that merges contact center platform functionality into multiple compatible CRM products.
UniAgent empowers your agents by transforming the CRM into their primary interface, consolidating interactions across voice and digital channels. Our intelligent single-screen interface merges contact center functionalities with diverse CRM products, facilitating efficient, context-driven responses across email, text, chat, and social media. UniAgent listed on GPL since 2017.
Key Features: Screen pop, Click To Call, pop to flow, Omnichannel integration, telephony functions (Ready, Not Ready, Answer, Hold, Transfer, Consult & Conf), Call Logging, presence list, Missed call. Use cases: - Inbound and outbound calls handling - On call ringing CRM screen pop.
Consilium's powerful CX solutions are now available as SaaS SKUs directly in Cisco Commerce Workspace (CCW) under CONSILIUM-APPS.
To use Consilium UniAgent™, you will need a Webex Contact Center license , UniAgent license and SFDC SCV license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
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UniAgent empowers your agents by transforming the CRM into their primary interface, consolidating interactions across voice and digital channels. Our intelligent single-screen interface merges contact center functionalities with diverse CRM products, facilitating efficient, context-driven responses across email, text, chat, and social media. UniAgent listed on GPL since 2017.
Key Features: Screen pop, Click To Call, pop to flow, Omnichannel integration, telephony functions (Ready, Not Ready, Answer, Hold, Transfer, Consult & Conf), Call Logging, presence list, Missed call. Use cases: - Inbound and outbound calls handling - On call ringing CRM screen pop.
Consilium's powerful CX solutions are now available as SaaS SKUs directly in Cisco Commerce Workspace (CCW) under CONSILIUM-APPS.
To use Consilium UniAgent™, you will need a Webex Contact Center license , UniAgent license and SFDC SCV license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
